At the end of 2023, Sandhills Center completed its consolidation with Eastpointe Human Services. On Feb. 1, 2024, the combined entity of Sandhills Center and Eastpointe joined Trillium Health Resources.

WHAT DOES THIS MEAN?

If you received services from Eastpointe and you live in Duplin, Edgecombe, Greene, Lenoir, Robeson, Sampson, Scotland, Warren, Wayne and Wilson, you are now served by Trillium.

TRILLIUM WELCOMES YOU

As part of Trillium Health Resources, we are proud to continue managed care services to North Carolina’s NC Medicaid Direct population. Trillium now serves 46 counties in the combined region. The consolidation prioritizes doing what is best for members and providers, focuses on whole-person care, and promotes continued investment in the communities we serve.


Our primary focus is making sure our members have the highest quality care, delivered in the right amount at the right time. We will protect care continuity by honoring all provider contracts (for those in good standing and serving members in affected counties). It is important that members remain with their current provider or care manager.


Trillium is building a unified team with existing Sandhills Center and Eastpointe staff that places tremendous value on both institutional knowledge and local relationships. We are excited about the consolidation and all the opportunities it will present.


We look forward to listening to people who live in the former Eastpointe region, interacting with the agencies that serve them, and helping them reach their fullest potential. Our regional advisory boards will continue to represent all 46 counties, and we will still operate our local office sites.


The North Carolina Department of Health and Human Services (NCDHHS) sent notices to all transitioning members in early 2024. Soon after, members should have received welcome packets from Trillium. You will get a new Medicaid ID card in February; until then, you can continue using your existing card.

DO YOU HAVE QUESTIONS?

Trillium has virtual office hours for members and providers to talk directly with us. You can find a schedule for these sessions by visiting the consolidation web page.

FOR MEDICAID MEMBERS AND RECIPIENTS OF STATE-FUNDED SERVICES

Your welcome packet is a valuable source for information. By visiting the Trillium Health Resources website, you can learn more about your benefits and services.


Visit your Trillium Member Portal


You can speak to someone directly by calling Trillium Member & Recipient Services at 1-877-685-2415, (TTY 711). Trillium’s Behavioral Health Crisis Line is 1-888-302-0738.


You also may visit Trillium’s web page dedicated to the consolidation efforts.

FOR PROVIDERS